FAQs
Got questions? We've got answers...



We stand behind every mask we make. If you’re not satisfied within 30 days, we’ll fix it—no questions asked. Experience instant hydration and a long-term glow, risk-free.
Innovative fusion of bio-collagen:
Discover the power of the Heal bio-collagen mask. Our groundbreaking blend of low-molecular collagen and galactomyces ferment filtrate is expertly crafted to enhance your skin’s natural elasticity and tone. Experience the transformation with visibly firmer, smoother, and more youthful skin.
Get ready to be amazed. Backed by science and proven in just 14 days.
Reported that their skin looked clearer and more radiant after first use
Experienced a noticeable improvement in skin smoothness and texture within two weeks
Found their skin more hydrated and nourished, with fewer signs of dryness
Got questions? We've got answers...
Use the mask 1-2 times a week for best results. Regular use will maximize the benefits of firming, hydrating and brightening.
Yes, our bio-collagen masks are hypoallergenic and formulated with non-toxic, non-irritating ingredients.
The mask provides deep hydration, tightens pores, firms the skin, and strengthens the skin's barrier. It also helps improve skin tone and texture while reducing the appearance of fine lines and wrinkles.
While the ingredients in the mask are generally safe, we recommend consulting with a healthcare professional before using any skincare products during pregnancy or breastfeeding.
Results may vary depending on individual skin types and concerns. however, many users notice improvements in hydration, firmness, and overall complexion after just a few uses.
Return policy:
We want you to be 100% satisfied with your purchase from Héal. If for any reason you are not happy with your order, we offer a hassle-free returns policy.
Refund procedure:
Once we receive your returned item and it is inspected, we will process your refund. It will take 5-10 business days for the refund to be credited back to your original payment method.
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately and we will arrange for a replacement or refund.
Contact us:
If you have any questions about our return policy, please feel free to contact our customer service!